Privacy Policy
Protecting your privacy and personal information
Our Commitment
At Glamour Tours Dubai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Secure Data
Industry-standard encryption and security measures
Transparency
Clear information about how we use your data
Your Control
You have control over your personal information
Information We Collect
Personal Information
When you book a tour or create an account, we collect: your name, email address, phone number, payment information, passport details (for visa processing), and emergency contact information.
Booking Information
Details about your travel plans, tour preferences, special requirements, dietary restrictions, and any other information you provide during the booking process.
Technical Information
IP address, browser type, device information, cookies, and usage data through analytics tools to improve our website and services.
How We Use Your Information
Service Provision
To process your bookings, provide tour services, handle payments, and communicate important information about your tours.
Customer Support
To respond to your inquiries, provide support, and resolve any issues you may encounter.
Marketing Communications
To send you promotional offers, travel tips, and updates about our services (only with your consent).
Legal Compliance
To comply with legal obligations, including tax requirements and government regulations in the UAE.
Data Sharing & Disclosure
Service Providers
We share necessary information with trusted partners including hotels, transportation providers, tour guides, and payment processors to deliver your booked services.
Legal Requirements
We may disclose information when required by law, such as to comply with UAE tourism regulations, court orders, or government requests.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Safety & Security
We may share information to protect the safety, rights, and property of our company, customers, or the public.
Data Security
Encryption
All sensitive data is encrypted using SSL/TLS technology during transmission and stored securely in encrypted databases.
Access Controls
Strict access controls limit employee access to your personal information to those who need it to perform their job functions.
Regular Audits
We conduct regular security assessments and audits to ensure the ongoing security of our systems and your data.
Payment Security
We comply with PCI DSS standards and never store your complete payment card information on our servers.
Your Rights
Access & Correction
You have the right to access and update your personal information through your account settings or by contacting us.
Data Portability
You can request a copy of your personal data in a structured, machine-readable format.
Deletion Rights
You may request deletion of your personal data, subject to certain legal obligations we must maintain.
Marketing Preferences
You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.
Consent Withdrawal
Where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of previous processing.
Data Retention
Booking Information
We retain booking records for 7 years to comply with UAE financial and tourism regulations.
Customer Accounts
Active account information is retained while your account remains active. Inactive accounts are archived after 3 years.
Marketing Data
Marketing preferences and communication history are retained for 2 years after last interaction.
Technical Data
Analytics and technical data are anonymized after 26 months in compliance with data protection standards.
International Transfers
Cross-Border Processing
As an international tour company, your data may be processed outside the UAE in countries with adequate data protection laws.
Safeguards
We ensure appropriate safeguards are in place through standard contractual clauses and data processing agreements.
Partner Compliance
All international partners are contractually obligated to maintain the same level of data protection as required by UAE laws.
Cookies & Tracking
Essential Cookies
Required for basic website functionality, including session management and security features.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign performance (only with consent).
Cookie Management
You can control cookie preferences through your browser settings or our cookie consent banner.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the 'Last updated' date. We encourage you to review this policy periodically.